Returns & Refunds
Because SkyOfUs products are personalized and created specifically for each customer, we generally cannot accept returns for change of mind.
Damaged or incorrect orders
If your order arrives damaged, defective, or contains an error on our part, please contact us as soon as possible after delivery.
Please include:
- Your order number
- Photos of the package and product
- A brief description of the issue
We’ll review the issue and work with you on an appropriate resolution.
Customization errors
Please carefully check your date, time, location, names, and other details before placing your order.
If incorrect information is provided by the customer and the artwork has already been produced, we may not be able to offer a free replacement.
Contact us
For any issue with your order, contact us through the details provided on our Contact page.